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Order and shipping confirmation emails are sent automatically as soon as your purchase is processed. If you haven't received these emails, please check your spam or junk folder. If you still can't find them, feel free to reach out to our customer support team, We're here to help!

We understand the importance of timely order processing. All orders are processed within 1 to 2 business days after receiving your order confirmation email. Once your order has shipped, you will receive another notification along with a tracking number. Delivery within the UK typically takes 7 to 12 business days after dispatch.

Once your order is dispatched, you will receive a Shipment Confirmation email within 24 hours containing tracking details. You can monitor the status and estimated delivery of your package by clicking Track Your Order.   

At Caffeine Gears, we understand the anticipation of receiving your order promptly. Our anticipated delivery timeframe ranges from 7 to 12 days, excluding the time required for product preparation and dispatch, which typically spans 1 to 2 days. However, we acknowledge that unforeseen circumstances may occasionally lead to delays beyond our control.

In the rare event that your ordered items do not reach you within the initial 14 days, we kindly request your patience for an additional 4 days, totaling 18 days. These unforeseen circumstances could include inclement weather, courier delays, and customs procedures, which may contribute to these extended timelines.

Your satisfaction is our utmost priority. Should your purchased items fail to arrive even after this extended period, we are committed to promptly issuing a full 100% refund. We value your trust in us and appreciate your understanding in circumstances beyond our immediate influence.